TERMS AND CONDITIONS

Sooko Ltd (T/A Print My Part) Terms and Conditions

Last Updated: 06/04/2018

The following terms and conditions are a legal agreement between you and Sooko Ltd (T/A Print My Part) and its affiliates (collectively, “Sooko Ltd (T/A Print My Part) ”, “we”, “us” or “our”). These terms and conditions govern your use of the services we offer and the use of printmypart.co.uk (the “Sooko Ltd (T/A Print My Part) Website” or “Website”).

By using the Sooko Ltd (T/A Print My Part)  services or website, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. You also certify that any 3D file (“3D Model”) uploaded to the Sooko Ltd (T/A Print My Part) website does not violate any federal law or regulation. If you do not agree with these Terms and Conditions, you should not use the Website or Services.

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ORDERS

1. By placing an order, you agree to enter a contract with Sooko Ltd (T/A Print My Part) , agreeing to the terms and conditions as set out below.

2. An order will be accepted, once full payment has been received.

3. Quotations will remain valid for the number of days outlined on the quotation.

 4.  We reserve the right to refuse any order without reason or explanation, even after a payment has been received.

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PAYMENT

1. We will invoice the you upon agreement of an order. Unless otherwise specified, invoices must be paid in full before the job will commence.

2. Sooko Ltd (T/A Print My Part)  are VAT registered and therefore VAT will be payable at the current UK rate.

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METHODS OF PAYMENT

1. Payment can be made using the following options:​

• BACS

• Cash on Collection (by verbal agreement only)

2. All payment details will be outlined on the invoice.

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CHANGES AND CANCELLATION

1. If there are any changes to the details or files supplied by you it is your responsibility to inform us as soon as possible. If design work or manufacture has already commenced, you are required to pay in full for the job submitted.

2. You may cancel your order at any time prior to your order being processed by contacting us in writing.

3. Where the order is cancelled before completion, we reserve the right to charge for preparation or design work carried out. We also reserve the right to re-quote for jobs that have changed.

4. Cancellation will be at our discretion. You will be liable to pay for any jobs already started.

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NON UK CUSTOMERS

1. All quotation prices and invoices are in GB Pounds unless otherwise agreed.

2. All payments are required to be made in GB Pounds unless otherwise agreed.

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CONFIDENTIALITY

1. It will be assumed that all files submitted to us, either digitally or in person, are copies and not the original files. Consequently, we are not required to keep these files once jobs have been quoted for and/or completed.

2. We treat all projects with complete confidentiality. We understand that your digital files and/or printed models may need to remain undisclosed to the public. Therefore, in the interest of data protection, confidentiality and protection of intellectual property, all files will be deleted from our system within 180 days of receipt.

3. It is the customers responsibility to ask for any files which may have been created by us, within 30 days of payment. After this, they may have been permanently deleted.

4. For complete peace of mind, we are happy to sign a Non Disclosure Agreement (NDA) prior to quoting and completing jobs. However, it is the responsibility of the client to arrange this.

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USE OF THIRD PARTY CONTRACTORS

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1. Design work to be completed by us may be passed to a trusted third party consultancy or contractor for completion. This process will be completed under NDA to ensure complete protection of your design. We will only pass your information on to a third party if absolutely necessary and this will never be used for marketing purposes. These contractors will be supplied information on a ‘need to know’ basis and personal client details will not be shared.  If you do not want your data supplied to a third party, you must specify this during quotation.

2. In some instances, we use trusted third party manufacturers and 3D printing contractors to supply parts. Under NDA, these contractors will be supplied .STL files either sent by you or created by us in line with your design requirements. These contractors will be supplied information on a ‘need to know’ basis and personal client details will not be shared. If you do not want your parts sharing with a third party, you must specify this during quotation.

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INTELLECTUAL PROPERTY RIGHTS

1. All printed models are completed as requested by the you. It is your responsibility to ensure that all files submitted for printing are free from any intellectual property protection.

2. You will be responsible for any intellectual property claims resulting from a printed model, object or design printed by us.

3. By accepting your order, we have every right to assume that the client has created or obtained the right to print the supplied model.

4. All Intellectual Property Rights remain with you.

5. You acknowledge that the infringement of intellectual property rights can be illegal and a criminal offence.

6. Any design work completed by us will not knowingly infringe an existing patent, registered design, legislation, approvals or intellectual property, however it is up to you to formally check that the design complies with any existing intellectual property, standards or legal requirements.

7. We will not register claim of any intellectual property or design rights generated from the design work or manufacture we carry out. This is your responsibility.

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LEAD TIMES

1. All lead times will be quoted on the quotation. 

2. We will endeavour to meet the lead time quoted, however this is in no way guaranteed. Factors such as machine failure/malfunction and acts of God may cause orders to be delayed by a number of days. If this is the case, we will ensure we contact you at the earliest possible opportunity.

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PRINTED MODEL MATERIALS, PART QUALITY, LIMITATIONS AND DEFECTS

1. The 3D printing process presents limitations. Some but not all of these limitations have been outlined on our Design Guidelines page. By placing an order, you agree that you have read, understand and accept the limitations and capabilities of the 3D printing service. We will not be held responsible for any imperfections, weaknesses, issues or inaccuracies resulting from issues in the file submitted or as a result of limitations of the 3D printing process.

2. The printed models should not be used as toys or given to children. The printed models should not come into contact with electricity, food or liquids and should be kept away from heat.

3. All printed models are supplied at your own risk. It is your responsibility to ensure the model is fit for purpose and designed with the necessary consideration.

4. By accepting an order, we assume that the client understands the limitations and design constraints of the 3D printing process. Although we will let you know of any major issues with the files submitted where possible, the printed model may ultimately be printed as received. 

5. You understand the weaknesses and reduced strength of printed models when compared to moulded parts.

6. You understand that printed models can contain imperfections and dimensional differences to the supplied .STL file. It is your responsibility to evaluate the printed models and complete dimensional checks prior to using parts for use as part of the design process.

7. Printed models should be used as a design aid to support the design process only and not be used solely or independently to other design aids such as 3D CAD. We will not be liable for any consequences resulting from visual, physical or dimensional imperfections with the supplied 3D models. 

8. We cannot guarantee any walls thinner than 1mm will form correctly.

9. It is the clients responsibility to check that the completed printed models comply with requirements. We shall not be liable to you or any third party in any way for any loss or damage that arises out of the use of the printed models.

10. We will not be liable for any liabilities, costs, expenses, damages or losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred as a result of the printed models supplied by us.

11. We will decide solely about the build orientation of the printed model.

12. A printed model cannot be refused because of the chosen printing orientation (unless specifically agreed) or because of factors affecting production, such as composition of raw materials etc. 

13. There may be minor visual differences between multiple copies of one printed model.

14. We provide no warranty or guarantee with our printed models.

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PRINTING 3D FLOOR PLANS, ARCHITECTURE AND LANDSCAPES

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1. Printed models should be used as a visual aid only. They should not be used to determine the size or proportion of spaces. Technical drawings and plans should always remain the driving aid in the design process.

2. You understand that the 3D printing process presents limitations and when scaled down, some details may not print correctly or clearly. 

3. You understand that making models suitable for the 3D printing process can mean that a scale factor is not always maintained. For example, wall thicknesses will be increased to a width that can be printed. Other details may also need to be adjusted in order to print successfully.

4. You understand that the 3D printed model may not directly resemble the supplied drawings, plans or 3D CAD file.

5. We will not be liable for any liabilities, costs, expenses, damages or losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred as a result of the printed models supplied by us.

DESIGN CONSULTANCY WORK

1. Any advice given in respect of any product or service provided by us or by a third party, whether introduced by us directly or indirectly is accepted by you as an opinion and as such you agree that prior to acting on any of the aforementioned that you will first obtain professional advice. You further agree to indemnify us of all liability with regard to any decision or action performed by you that may or may not be a direct or indirect result of any contact or dealing with us.

2. Our consultancy service and general advice is, by its nature, subjective. It is up to you whether you decide to follow our ideas and suggestions.

3. We will not be liable for any liabilities, costs, expenses, damages or losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred as a result of the design work supplied by us.

4. Design work to be completed by us may be passed to a third party consultancy or contractor for completion. This process will be completed under NDA to ensure complete protection of your design.

5. Any information, design work, graphics, trademarks or  logos you provide us for inclusion in the product are either owned by you or you have written permission to use them.

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DELIVERY

1. All orders will be dispatched free of charge to any UK postcode using the Royal Mail 1st Class Recorded or Royal Mail Special Delivery Service. All printed models dispatched with Royal Mail Special Delivery will be insured up to a value of £500 and are guaranteed for delivery by 1pm the following working day.

2. Additional insurance must be requested by the client and will be at the clients cost.

3. The next day delivery guarantee is with Royal Mail. This will be in accordance with their terms and conditions.

4. All orders which are not sent using an insured service will be entirely at the clients risk. We will not be liable for any delay, damage or loss incurred.

5. If collection in person or a client arranged courier is requested, this will be at the client risk. We will not be liable for any loss or damage occurred once the printed models have been handed over to the recipient or courier.

6. International orders are welcome, however an additional delivery charge may be incurred. This will be outlined on the invoice. We will not be liable for the loss, damage or delay of any international deliveries dispatched without insurance.

7. If you fail to accept delivery of the order, we are not required to refund you.

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RETURNS 

1. All items are 100% checked prior to dispatch. In the unfortunate event that you are not happy to the item received, please get in touch and we will endeavour to help.

2. It is the clients responsibility to inspect the completed printed models within 5 workings days of delivery.  Any alleged defects, shortfalls or sub standard work must be notified to us within 5 working days of delivery. 

3. In the event of a sub-standard printed model being sent out, it is your responsibility to return the printed models in question and paperwork to us. Printed models will be sent at the clients cost and risk. This cost will only be reimbursed if the printed model is deemed sub-standard by us, up to a return postage cost of £5.00.

4. All printed models are bespoke to the customer. We do not accept returns unless proven faulty.

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WEBSITE USAGE

1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

2. Every effort has been taken to ensure the content of this website is accurate. However, information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors. 

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GENERAL

1. These terms and conditions, and any dispute or claim arising, shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to change product specification and/or terms and conditions without prior notice.